Dear MSP Owner,
It's 9.15 on a Thursday night.
And you're writing a proposal.
Not because you want to.
Because nobody else in the building can price it.
The engineer who scoped the job went home at 5.30.
Your ops lead could format it… but she'd still have to ask you what margin goes on the 365 licences, and whether the firewall refresh belongs in this phase or the next one.
So it's quicker to do it yourself.
Again.
And while you're typing, next quarter's pipeline is sitting in your phone.
Three people you meant to call back this week.
A referral from a client's accountant that's now 9 days old.
A LinkedIn message from a firm in Reading that went quiet the moment you sent the price.
If you don't call them… nobody will.
That proposal, and that phone, are the whole problem in one picture.
Your MSP has grown to £400K. £700K. Maybe past £1M.
And almost every pound of the next £100K still has to pass through you.
I've spent 7 years working with UK MSP owners on exactly this.
With my business partner Stuart Warwick, I've now sat across the table from more than 200 of them.
And the same 5 things showed up in nearly every single business… at nearly the same stage of turnover.
I call them the 5 dependencies.
I'm going to show you all 5 on this page.
I'm going to show you why a new salesperson doesn't remove a single one of them.
Why a marketing tool doesn't either.
Why another year of 60-hour weeks makes it worse, not better.
And I'm going to show you what 10 MSP owners did instead, and what they said afterwards.
But first, a bit about who's writing this, because you've got no reason to trust me yet.








